DermAdvance™ Customer Care

Immerse yourself in the world of DermAdvance™. We are here to assist you however we can.

My Account

To login visit the My Account page. You can login using the email address and password that you created when checking out.

You will be given the option to create an account during checkout.

Creating an account allows you to save your address and contact information for future transactions. Additionally, you can manage your orders, find tracking information, and more in your account.

To reset your password visit the My Account page. Under the login box you’ll find a link that says “Lost your password;” click on that link. You’ll be asked to submit your username or email. A password reset link will be sent to the email we have on file.

To change your password visit the My Account page. At the top of the page you’ll see “Hello… edit your password and account details.” Select the link at the end of that paragraph to edit your password, email, etc.

Order Tracking & Shipping

Tracking information will be displayed through your order page. To access your orders visit the My Account page and select “View” next to the order you wish to review. If a tracking number was provided for your package, it will appear in the Shipment Tracking section below your order details.

If your order is missing tracking information, confirm that your order has been marked as “Complete”. If your order is complete, then it is on the way to your doorstep, but tracking information is unavailable to us.

We ship using UPS ground to ensure that your products arrive safely.

We charge a $10.00 flat rate for shipping. If you order the complete collection, shipping is free.

Privacy & Terms

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